Returns and Exchanges

You are advise to inspect the goods immediately upon receiving or collecting them. For delivery if there is any manufacturing defect or incorrect product(s), please contact us at +65 6844 0050 or email customerservice@goldscale.com.sg immediately . Gold Scale Jewels will offer a replacement or refund of the manufacture defects or incorrect product(s), or arrange for the re-delivery and/or return of the incorrect product(s), in accordance with the prevailing Gold Scale Jewels returns policy.

1) Sales after confirmed and sold are not refundable or exchangeable unless otherwise stated or specified below :

a. For any 999 Gold and 916 Gold items with manufacturing defect, an exchange of (i) 999 Gold and 916 Gold item or (ii) any jewellery item, for the same or higher value within 7 days from purchase date.

b. Jewellery item (18K or lesser) with manufacturing defect, an exchange with another jewellery item at the same or higher value within 7 days fr om purchase date.

c. For clause (a) & (b) above, you may exchange for a higher value item by paying the difference. In the event if the value of the exchange item is lower than the original purchased item, there will not be any refund of the excess amount.

d. If the client wishes to exchange further, it will be treated as a trade-in item and will be transacted in accordance with the Trade code of Ethics and the Business Practice of Jewellery Industry.

e. To return a product, the product must be returned to Gold Scale Jewels in its original condition and unworn and unuse, together with the original accompanying invoice and packaging. Gold Scale Jewels reserves the right to refuse any claim if the claim does not meet any of the conditions, or falls within any of the exclusions, under the prevailing Gold Scale Jewels returns policy.

f. Diamond, jades, pearl and gemstone, 18K gold and below or special offer item jewellery are not returnable or not trading- in to the Gold Scale Jewels.

2) Special orders item, engraved jewellery and all 999 Pure Gold ornament, products are final sale and not eligible for return and exchange. 999 Gold and 916 Gold item only be treated as a trade-in item.