Terms & Conditions


Terms & Conditions


Information About Us

www.goldsccalejewels.com.sg is a website operated by GOLD SCALE JEWELS PTE LTD (the “GOLDSCALE”, “we”, “our” or “us”). We are registered in Singapore under the Business Registration Number 20127911Z and our GST Registration Number is 20127911Z.

Before using our website goldscale.com.sgall viewer /customer (“you”) are advised to read or ought to have read all our Terms & Conditions and Privacy Policy, so that you are aware of your legal rights and obligations with respect to Gold Scale Jewels Pte Ltd.

1 About our website and webservices

1.1 Gold Scale are offering one or more of the following web services (“Services”) on or through the WebSite (“Site”):

1.1.1 An online jewellery store for local market at the moment;

1.1.2 Access for customer to view our products and information, Services, pricing, graphics, images, videos, audio files, search engines and other types of works;

1.1.3 Blogs, message boards, communication tools or other social or interactive features, including the ability to post and share content with others;

1.1.4 Email or message alerts; and

1.1.5 Any other features, content or applications that Gold Scale may offer through the Site from time to time in our sole and absolute discretion.

1.2    By accessing this Site and/or using the Services, you hereby agree:

that you have read and agreed to be legally bounded by these Terms & Conditions (including our Privacy Policy)

that you are the user of the Site and/or Services and are 18 years or above; and

that the sale of products and/or provision of services listed at our Online Store (defined below) shall be governed by these Terms & Conditions.

not to reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute, sell, trade, exploit or use any materials, information, advertisements, pricing, data, text, songs, audio,  
 video, pictures, graphics, blogs, forums, message boards, comments, suggestions, ideas and other content, in part or in full, that is made available on or via the Site and/or Services, except, to the extent permitted, with the prior written consent of Goldscale.

GOLDSCALE reserves the right to cancel, amend, suspend or discontinue the whole or any portion of the Services, Website and its terms of use at any time . We may also impose limits on certain features and/or restrict your access to the entire or part of the Website and Services without notice or liability.

Please leave the Site and/or discontinue the use of the Services if you are not agreedable to any part of these Terms &

2 Linked Sites

GOLDSCALE may provide links, plug-ins, widgets or other connections to other sites ("Linked Sites") that may be of relevance and interest to users. We have no control over, and are not responsible for the content on or obtained through the Linked Sites or for any damage you may incur from the Linked Sites (including any virus, spyware, malware, worms, errors or damaging material contained in the Linked Sites) or the availability, accuracy or reliability of any of the Linked Sites. You hereby agree to assume all risk arising from the use of the Linked Sites and hereby irrevocably waive any claim against us with respect to the Linked Sites. GOLDSCALE does not endorse, recommend or guarantee any of the Linked Sites, and we expressly disclaims all liabilities and responsibilities arising in relation to any Linked Sites.

3 Third Party Materials and Offerings

For your convenience and your interest, third party material, vouchers, coupons, or promotions (“Third Party Offerings”) may be provided from time to time by GOLDSCALE to you. We are not responsible or liable for the content, functions, features, completeness, accuracy, legality, appropriateness or any other aspect of such Third Party Offerings and makes no guarantee, warranty or representation about such Third Party Offerings, including the standard or quality of any product(s) or service(s) sold through such Third Party Offerings. GOLDSCALE has no control over such Third Party Offerings and any Third Party Offerings provided should not be regarded as an endorsement or recommendation by GOLDSCALE. GOLDSCALE shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with any Third Party Offerings, and all such liability arising out of or in connection thereto is excluded to the maximum extent permitted by law.

4 Account Information

  4.1 To access certain parts of the website, including to place orders through our Online Store, you will be required to sign-up for an account (“Account”) with GOLDSCALE and select a user name ("User Name")   and password ("Password"). You are required to provide accurate, complete, and up-to-date information required for your Account. You may at any time change or update your Account information by clicking here.

   4.2 Users of this website are responsible for maintaining the confidentiality of your account and passwords, and for restricting access to your account. You are not allow to share or permit others to use your Account or Password; assign or transfer your Account to any other person or entity.

4.3 You shall be bound by and take full responsiblity for all purchases, communications and online activity transmitted or conducted through the use of your Account. GOLDSCALE shall not be in any way responsible and/or liable for any loss, damage, cost, expenses, or liabilities arising as a result of or in connection with the wrongful or fraudulent use of your Account. If you are aware of any actual or suspected unauthorised use(s) of your Account, or loss, theft, or unauthorised disclosure of your Password, please notify us at +65 6746 0050 or email enquiry@goldscale.com.sg immediately.

5 About Order

5.1 Price and delivery charges shown on this website are for order and delivery in Singapore only. For oversea order and delivery, kinldy email us for a quotation on the delivery service/ Charges, exchange rate and any other relevant charges.

5.2 Prior to submitting an order for any products and/or services listed on the Online Store (“Order”), you must sign in to your Account. To place an Order, please indicate the product(s) that you wish to order and the quantity required and provide all necessary information as may be required by GOLDSCALE at the Online Store.

5.3 After placing an online order, you will receive an e-mail from us acknowledging that we have received your order. Please take note that this email will only be an acknowledgement and Does Notconstitute acceptance of your order.

5.4 All orders are subject to acceptance by GOLDSCALE. We will confirm such acceptance to you either during our telephone conversation ,email or other mode of communication. If we are unable to contact you based on the contact details provided, we reserve the right to terminate the order without any notice.

5.5 Until GOLDSCALE has indicated its acceptance of any Order by sending you an email confirming that the product(s) under the Order is ready for collection or have been dispatched, GOLDSCALE reserves the right to cancel, amend or reject your order in whole or in part for any reason at any time, including where any product is out of stock, damaged or any product service unavailable for any reason.

5.6 Processing of payment for an Order shall not in itself constitute acceptance of the Order by GOLDSCALE, provided that where an order is rejected or cancelled by GOLDSCALE, any payment made for such Order shall be reversed or refunded by GOLDSCALE in accordance with our prevailing refund policy at such time.

5.7 Please ensure that all information that you provide in your Order is accurate and complete. We will not be liable in whatever ways for any mistakes or errors caused by you, including any delivery by us to an address incorrectly keyed in by you.

5.8 If you discover that you have made a mistake with your Order after submission, please contact cimmediately. We will try our best to process your request. However, we cannot guarantee that we will be able to amend your order in accordance with your instructions, and the acceptance of any amendment to an order after it has been submitted shall be at the sole discretion of GOLDSCALE.

6 Price & Payment

6.1 Unless otherwise specified on our Site, prices displayed on the website are exclusive of applicable GST,VAT or any other applicable taxes, customs duties, charges and/or fees.

6.2 For Singapore delivery, delivery charges and GST will be added to your Order upon Check-out.

6.3 For Delivery outside of Singapore, we will email the quotation for your order after calculating the costs of insurance, taxes, delivery charges and/or other duties or fees that may be applicable. Unless otherwise indicated on the Site, any applicable insurance, taxes, charges, duties and/or fees shall be borne by you.

6.4 During the checkout process, you will be asked to enter your payment method and details. Payment for Orders may be made by way of eNets, Visa, MasterCard and any other credit or debit card issued by a credit or debit card company acceptable to Goldscale . GOLDSCALE reserves the right to change the payment options at any time for any reason.

7 Pricing & Product information

7.1 Our site contains a large number of product and it is always possible that, despite our best efforts, some of the product listed on our site may be incorrectly priced. GOLDSCALE reserves the right to correct any error in pricing or product information which may occur and shall not be liable for any error in the pricing and product information listed on our website or through our Services. The price to be paid by you for all products and/or services shall be based on GOLDSCALE's current selling price on the date of receipt of the Order by GOLDSCALE, which may or may not be correctly reflected on the website.

7.2 If GOLDSCALE discovers an error in the price or specification of any item you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and you have already paid for the goods, you will receive a full refund.

7.3 Each GOLDSCALE product are individually crafted by different craftsmen, slight variation of design may occur and will not be 100% identical to the image(s) shown on the website. These include but not limited to the size, shape and colour of all. Therefore, price of each identical item may have slight variation base on its actual weight.

7.4 The price of all 999 (24K) & 916 (22K) gold items are base on the daily gold price.

7.5 GOLDSCALE reserves the right to withdraw or cease to make available any or all products or services from the Online Store, or to change its prices or specifications of any product or service without liability or prior notice.

7.6 Delivery charges are not included in the product pricing. Delivery charges may vary from location to location and will be added to the final total cost.

7.7 Upon receiving your order, we may carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon receiving the authorization.

7.8 The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase.

8 Payment Option

Accepts all credit cards, Telegraphic transfer and bank transfer .

9 Tax Policy

In accordance with the Singapore’s Good and Service Tax (“GST”). GST shall appy to all goods sold and services rendered.

10 Promotions

    10.1 GOLDSCALE may run
promotion, contest and survey from time to time .

10.2 Promotion and contest are only valid for the period specified by GOLDSCALE.

10.3 Promotion apply to the use of credits, vouchers, coupons and codes (“Promo Codes”):

10.4 Each voucher, coupon and promo code is only eligible for a single use/redemption within the validity period.

10.5 Promo Code, voucher and coupon cannot be used in conjunction with any other promotion, voucher, coupon, code or offer, unless otherwise stated.

10.6 Vouchers, coupons and promo codes are non-replaceable if lost, stolen, destroyed, duplicated, tampered with or otherwise misappropriated or fraudulently used.

10.7 No refund, conversion or exchange to cash or credits is permitted.

11 Exchange and Return Policy

You are advise to inspect the goods immediately upon receiving or collecting them. For delivery If there is any manufacturing defect or incorrect product(s), please contact us at +65 6844 0050 or email enquiry@goldscale.com.sg immediately . GOLDSCALE will offer a replacement or refund of the manufacture defects or incorrect product(s), or arrange for the re-delivery and/or return of the incorrect product(s), in accordance with the prevailing GOLDSCALE returns policy.

11.1 sales after confirmed and sold are not refundable or exchangeable unless otherwise stated or specified below :
a. For any 999 Gold and 916 Gold items with manufacturing defect, an exchange of (i) 999 Gold and 916 Gold item or (ii) any jewellery item, for the same or lower value within 7 days from purchase date.

Jewellery item (18K or lesser) with manufacturing defect, an exchange with another jewellery item at the same or lower value within 7 days from purchase date.

c. For clause (a) & (b) above, you may exchange for a higher value item by paying the difference. In the event if the value of the exchange item is lower than the original purchased item, there will not be any refund of the excess amount.

11.2 After the first exchange of items under clause 11.1, if the client wishes to exchange further, it will be treated as a trade-in item and will be transacted in accordance with the Trade code of Ethics and the Business Practice of Jewellery Industry.

11.3 To return a product, the product must be returned to GOLDSCALE in its original condition and unworn and unuse, together with the original accompanying invoice and packaging. GOLDSCALE reserves the right to refuse any claim ifthe claim does not meet any of the conditions, or falls within any of the exclusions, under the prevailing GOLDSCALE returns policy.

11.4 Diamond, jades, pearl and gemstone, 18K gold and below or special offer item jewellery are not returnable or not trading- in to the Goldscale.

11.5 Special orders item, engraved jewellery and all 999 Pure Gold ornament, products are final sale and not eligible for return and exchange. 999 Gold and 916 Gold item only be treated as a trade-in item.

     11.6 To return a product, the product must be returned to GOLDSCALE in its original condition and unworn or unused, together with the original accompanying invoice and packaging. GOLDSCALE reserves the right to refuse any claim if:

a the claim does not meet any of the conditions, or

b falls within any of the exclusions, under the prevailing GOLDSCALE returns policy.

12 Comments, Feedback and Other User Generated Content


12.1 You may provide, submit or post comments, feedback, suggestions, photos, videos and other content or information (collectively, “User Content”) so long as the User Content is not illegal, criminal, immoral, inappropriate, hateful, obscene, defamatory, offensive, violent, abusive, political, religious, infringing or disrespectful in nature, and does not consist of or contain software viruses, solicitation or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any User Content. You are solely responsible for your User Content.

12.2 GOLDSCALE reserves the right (but not the obligation) to review, remove or edit User Content. We do not regularly monitor and are not responsible for User Content, nor do we endorse any opinion contained in User Content. If you believe that any User Content infringes your intellectual property rights, or otherwise violates your rights under these Terms of Use or applicable law,

please contact us at: +65 6746 0050 or email enquiry@goldscale.com.sg

12.3 You hereby grant us a non-exclusive, royalty-free, perpetual, irrevocable and sub-licensable licence to use, reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, distribute and exploit any User Content that you provide or publish through or in relation to the Site, for any purpose as we may require at our sole discretion. You further agree that we may use and publish your name in connection with such User Content.

13 Disclaimers & Limitations

13.1 While we make every effort to ensure that the Site, Services and all Content is accurate and complete, we provide the Site, Services and Content on an ‘as is’, ‘as available’ basis only without warranties of any kind either express or implied.

13.2 Unless expressly stated to the contrary to the fullest extent permitted by law, GOLDSCALE and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Goldscale.com.sg’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

14 Our Right to Vary these Terms and Conditions

14.1 We have the right to revise and amend these Terms and Conditions from time to time.

14.2 You will be subject to the Policies, Terms and Conditions in force at the time that you place your order with us, unless any change to those Policies, Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies, Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

15 Intellectual Property Rights

15.1 The copyright, trade marks, registered designs, patents and all intellectual property rights in the Services, the Site and all Content (including all products listed on the Online Store) shall vest in and remain with GOLDSCALE and its licensors.

15.2 The trademarks, logos and service marks ("Marks") displayed on this Site are the property of GOLDSCALE and other third parties, and all rights to the Marks are expressly reserved by GOLDSCALE and relevant third parties. You are not permitted to use the name of GOLDSCALE or any Marks, including in any advertising or publicity or as a hyperlink, without the prior written consent of GOLDSCALE or such third party.

15.3 The domain name on which the Site is hosted on is the sole property of GOLDSCALE and you may not use or otherwise adopt a similar name for your own use.

     15.4 If you have any questions or concerns about these Terms of Use or any issues raised in these Terms of Use or on the Site,
please contact us at enquiry@goldscale.com.sg

16 Privacy

Please do not submit any personal information or data without first reading our Privacy Policy which explains our data use and privacy practices in detail.

17 General Online Conduct

You hereby undertake:

  1. to comply with these Terms of Use, and such other notices or guidelines that may be posted through the Site by GOLDSCALES from time to time (which are hereby incorporated by reference into these Terms of Use);

  1. not to use the Site or any Service or Content for any unlawful purpose, and to comply with all applicable laws and regulations, including without limitation, copyright law; and

  1. not to hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site, Services or our servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, spamming, reverse engineering or reprogramming.

  1. The Site and Services may provide social or interactive features. For example, the Site or Service may include a feature that enables you to upload and share content with other users of the Site or Service, or that enables you to share content from the Site or Service with a third party, including through email or through a third party website, application or feature. You are solely responsible for your use of such features and your interactions with others, which arise out of the use of such features. You agree that GOLDSCALES shall not be responsible or liable for the conduct of any user. GOLDSCALES reserves the right, but has no obligation, to monitor or become involved in disputes between you and other users.

18 Notification of Infringement

18.1 GOLDSCALE reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of the Site, Services or Content (“Infringing Material”) and take appropriate action. If you believe that your work has been used or copied in a way that constitutes copyright infringement and such infringement is occurring on the Site or Services, please notify us in writing immediately in the form and containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).

All Infringement Notices shall be sent to GOLDSCALE addressed as follows:

Gold Scale Jewels Pte Ltd
Blk 1013 Geylang East Ave 3

Geylang East Industrial Estate
#03-126 Singapore 389 728
Email address:

18.2 GOLDSCALE will duly consider all Infringement Notices submitted in the above manner. In return, you agree that you shall not take any legal action or exercise any legal remedy you may have against us in respect of any Infringing Material, unless you have first given GOLDSCALE the Infringement Notice and sufficient opportunity to remove the Infringing Material, and thereafter we refuses or fails to remove the Infringing Material within a reasonable time. Where GOLDSCALE removes the Infringing Material in response to your Infringement Notice, you agree not to exercise and you hereby waive, any right of action against GOLDSCALE under applicable law which you may have in respect of any Infringing Material appearing on the Site prior to such removal.

18.3 You acknowledge and agree that GOLDSCALE has no control and cannot undertake responsibility or liability in respect of Infringing Material appearing on or through Linked Sites or other third party sites.

19 Indemnity

You agree to indemnify and hold GOLDSCALE, and its officers, agents, affiliates, partners, and employees, harmless from all claims, demands, actions, proceedings, liabilities (including statutory liability and liability to third parties), penalties, and costs (including without limitation, legal costs on a full indemnity basis), awards, losses and/or expenses, due to or arising out of:

19.1 any use of the Site or any Service;

19.2 your connection to the Site;

19.3 your breach of any terms and conditions of these Terms of Use;

19.4  violation of any rights of another person or entity; or

19.5 your breach of any statutory requirement, duty or law.

20 Governing Law & Jurisdiction

20.1 These Terms of Use and all matters relating to your access to, or use of, the Site and the Services shall be governed by and construed in accordance with the laws of Singapore including without limitation the provisions of the Singapore Evidence Act (Chapter 97) and the Electronic Transactions Act (Cap. 88), without giving effect to any principles of conflicts of law.

    20.2You hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.


update on 20 Sep 2019