Shipping & Delivery Policy
All order placed, confirmed and receives full payment by 1000 hours will be process on the same working day.
Order placed, confirmed and receives full payment after 1400 hours will process on next working day.
Any delivery or collection dates or timings provided by GOLDSACLE are estimates only. GOLDSALE shall not be liable for any loss, damage, cost or expense for any failure to meet any given delivery or collection date or timing, howsoever caused.
During peak / festive seasons, there may be a delay in processing the order having ready for pickup or delivery.
1. Self-Collection & Delivery
1.1 At the time check-out, please indicate if you wish to ops for
1.2 Self-collection at any one of GOLDSCALE’s stores in Singapore or Delivery.
1.3 You will receive a pickup notification email or SMS / WhatsApp when the order is ready. Order will not be available for collection until you receive the email or SMS/ WhatsApp notification.
1.4 Please show your confirmation email or SMS / WhatsApp and identification to collect your order.
1.5 Please proceed the collection within 7days after you receive the notification email.
1.6 Check Visit us / Store Locator for the opening hours of GOLDSCALE’s retail stores.
GOLDSACLE Main Office:
Blk 1013 Geylang East Ave 3 #03-126
Geylang East Industrial Estate Singapore 389728
Self-collection at main office
Monday to Friday 10:30am to 5:30pm (Singapore time)
We are close on weekends and public holidays.
2. Domestic Delivery (Singapore)
2.1 $6 delivery charge apply for doorstep delivery within 1 to 4 working days.
2.2 Free Delivery for purchase S$500 * and above after deducting all discount.
2.3 During promotion periods, delivery charge is subject to charge.
2.4 Please note that GOLDSCALE does not accept or allow to deliveries to PO boxes or APO (Army Post Office) / FPO (Fleet Post Office) address and Restricted Area as below:
Airport Cargo Road, Airport Zone, ALPS Ave, Camps, Immigration ,Checkpoints ,Construction Sites ,Jurong Island, Jurong Port, PSA Port ,SATS, Aerospaces , Shipyard ,Supply Bases , Offshore islands (e.g Pulau Ubin) , Sentosa island , Turf Club Avenue, Prison Quarters .
2.5 Please note the delivery time estimate may vary slightly depending on the availability of the item and our courier partner’s delivery schedules.
2.6 Please arrange 18 years old or older person to receive and sign off the delivery invoice.
2.7 GOLDSALE and /or its agents reserve the right to require appropriate identification to be presented, before it leaves the delivery with the person at your delivery address.
2.8 GOLDSALE reserves the right to deliver the order at another time and S$10 charge for re-delivery charge, if no person of age 18 years old or older is present during such delivery.
2.9 If no one receive the order at the delivery location, GOLDSCALE reserve the right to reschedule or cancel the delivery S$10 charge for re-delivery.
2.10Please inspect the product(s) upon delivery.
3. International Delivery
3.1 Receiving time for international delivery 5 to 21days
3.2 Please note 5 to 21days receiving time does not cover shipping locations that require more than 1 day via FedEx; and will cease to be so in the event of customs delay and/or other circumstances relating to the item in transit, leading to a delay in the delivery.
3.3 To get an accurate quote of your shipping costs , Email us your delivery Address.
3.4 Insurance fee will be levied on all orders to be delivered to countries outside Singapore.
3.6 Additional charges for customs clearance must be borne by the recipient, as we have no control over these charges.
3.7 Customs policies vary from country to country, and you should contact your local customs office if you require any assistance or further information. Where customs clearance procedures are required, it may cause delays beyond our original delivery estimates.
3.8 We will provide the tracking number for international delivery, after order had been sent out.
Update : 23 Aug 19